Return & Refund Policy
Last updated: 22 September 2026
We want you to love your AI Plush Pal. If you are not completely satisfied, we offer a straightforward 30-day return policy.
1. Returns Window
You have 30 days from the date of delivery to request a return. After 30 days we are unable to accept returns unless the item is faulty.
2. Eligibility
To be eligible for a return, your item must be in its original, unused condition, in the original packaging (where possible), and accompanied by your order confirmation or proof of purchase. Items that show signs of use, damage caused by misuse, or are missing components may not be accepted.
3. How to Initiate a Return
- Email support@aiplushpal.online with your order number and reason for return.
- We will respond within 2 business days with a return authorisation and instructions.
- Pack the item securely and ship it back using a tracked service.
Return postage costs are the customer’s responsibility unless the item is faulty or incorrectly sent.
4. Refunds
Once we receive and inspect your return we will notify you by email. If approved, a full refund will be issued to your original payment method within 5 business days. Please allow additional time for your bank to process the credit.
5. Faulty or Damaged Items
If your item arrives damaged or stops working within 90 days, please contact us immediately with photos. We will arrange a free replacement or full refund at no cost to you.
6. Exchanges
We do not process direct exchanges. To receive a different colour or variant, return your item for a refund and place a new order.
7. Non-Returnable Items
Items returned after 30 days (unless faulty), items not in original condition, and items damaged through misuse cannot be returned.
8. Contact
Email: support@aiplushpal.online • Response time: within 2 business days.