Privacy Policy
Last updated: 22 September 2026
AI Plush Pal (“we”, “us”, “our”) operates aiplushpal.online. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website and place an order.
1. Information We Collect
We collect information you provide directly: name, email address, delivery address, phone number and payment details (processed securely via Shopify Payments — we never store raw card numbers). We also collect browsing data such as IP address, browser type, pages visited and referring URLs automatically via cookies and Shopify analytics.
2. How We Use Your Information
- To process and fulfil your order
- To send order confirmation and shipping updates
- To respond to customer service enquiries
- To improve our website and marketing (in aggregate, anonymised form)
- To comply with legal obligations
3. Cookies
We use essential cookies required for the checkout process and optional analytics cookies (Google Analytics). You can manage cookie preferences via your browser settings. Disabling cookies may affect checkout functionality.
4. Sharing Your Data
We share personal data only with trusted third parties who assist us in operating our website and fulfilling orders: Shopify (platform), payment processors, shipping carriers and email service providers. We do not sell your personal data.
5. International Transfers
Your data may be transferred to and processed in countries outside the UK/EEA. Where this occurs we ensure adequate safeguards are in place (e.g. Standard Contractual Clauses).
6. Data Retention
We retain order records for 7 years to comply with UK tax law. You may request deletion of your marketing data at any time.
7. Your Rights (UK GDPR)
You have the right to access, rectify, erase, restrict processing of, and port your personal data. To exercise any right or to lodge a complaint, contact us at support@aiplushpal.online. You may also contact the ICO at ico.org.uk.
8. Contact
AI Plush Pal • Email: support@aiplushpal.online